Head Informatics Global Services Roche - Basle


Job Description

The Head IT Global Services is a member of the Pharma Informatics Leadership Team and leads the newly created IT Global Services (IGS) department. The incumbent will establish a globally aligned, high performance IT service organization. Main customers are the end users of all truly global business IT solutions, including Diagnostics where hosting services for Diagnostics IT are provided, Further responsibilities are:
* Deploying and operating global infrastructure and business solutions and operating global service desks for end users.

* Covering hardware and software, data center operations, storage, networks, application hosting, telecommunications and desktops.

* In addition to deployment services, the organization will also provide monitoring, incident and problem management for all global infrastructure and business solutions.

* Working closely with all other IT units: Architecture & Engineering for deploying global infrastructure solutions, the global/regional delivery units for deploying global business solutions and the regional IT units

* Building a high performance IGS organization with a relentless customer focus and creating the best possible end user experience

* Ensuring world-class operations: high availability, low cost, effective incident and problem management.


For this position, you bring the following qualification:
* Degree in Computer Science or equivalent experience
* Held an IT operations management role at a global level, running multiple sites across time zones, proven change management skills and proven customer-focus track record.
* Strong managerial and leadership credentials
* Strong team player
* Excellent analytics and process management, ability to stay calm and prioritize under pressure.
Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
Related Posts Plugin for WordPress, Blogger...